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Module 4: People, Teams & Culture

4.18

Inclusive Workplace Checklist

Score eight areas of inclusion on what people actually use, find the weakest, and commit to three owned actions.

Check how inclusive your workplace is in daily practice, area by area, and turn the audit into a short list of actions someone owns. Score only what people can and do use, not what a policy promises.

Inclusion theory is well developed, but the effects of specific programs are mixed research (Shore et al., 2011; Bezrukova et al., 2016; Kalev, Dobbin & Kelly, 2006). Structured interviews (Campion, Palmer & Campion, 1997) and psychological safety (Edmondson, 1999) are strong research. The item list is practice, not research, and the score bands are a rule of thumb.

When to use it

Use it when:

Skip it when:

The idea

Inclusion shows up in practices people can use, not in statements. Shore et al. (2011) describe an inclusive group as one where people feel they belong and are also valued for what makes them different; that is the frame here. The evidence on single programs is mixed. In a long study of U.S. workplaces, diversity training did least to change who became a manager, while making someone accountable did most (Kalev, Dobbin & Kelly, 2006). So this checklist scores use and ownership, not the number of initiatives. Two areas rest on stronger research: structured interviews with scoring guides are among the best supported hiring practices (Campion, Palmer & Campion, 1997), and speaking up depends on psychological safety, a well-replicated team climate factor (Edmondson, 1999). The limit: a checklist cannot tell you how excluded someone feels. Only the people each item is meant to serve can confirm your score.

First step: Scope and Whose View Checks Yours

Write down what you are auditing and who will review your scores. A leader scoring alone grades intentions.

Strong answer: "Warehouse and office, 70 people. I score first; then the safety representative and two shift leads from the night shift review the scores before we pick actions."

Team or site, date, and who fills it in (roles, not names):

Who reviews the scores, and how they can disagree safely:

Example

Illustrative example: the unit, roles and scores are made up.

The manager of a municipal home-care unit in Sweden, with day, evening and night shifts, runs the checklist with the workplace safety representative.

Section 2: Physical Environment scores 5: the premises were rebuilt last year. Day-to-Day Work scores 2: all meetings run at 14:00, so evening and night staff never take part, and the same few people always cover extra shifts. Psychological Safety scores 2: there is a reporting form, but nobody has used it.

Section 3: lowest areas are Day-to-Day Work and Psychological Safety, total 30. The review by two night-shift staff lowers Onboarding from 4 to 3: new night staff never meet a buddy.

Section 4: rotate the monthly meeting between shifts and take written input before it (owner: unit manager, by next month); a second reporting route through the safety representative (owner: unit manager, by the quarter); a fair rota for extra shifts (owner: scheduler, two months). Re-audit in six months.

Fill it in and keep your answers

This page shows the first step. The whole template is in the MGMT AC app for iPhone, which opens soon. Your answers stay on your own device.

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