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Module 6: Marketing, Customers & Value

6.15

PESTLE-to-Value Canvas

Scan six outside factors, go deep on the two that shift what customers value, and commit to a dated test.

Scan the outside world with six prompts, push each trend through to what the people who pay you and judge you will value, then take the two factors that shift value most all the way to a stance, one response and a dated test.

PESTLE is a practitioner checklist, never validated as a method; it is related to early research on how executives scan their environment (Aguilar, 1967). The nonmarket link is an active research field with mixed results (Baron, 1995). Ratings, stances and time horizons on this page are rules of thumb.

When to use it

Use it when:

Skip it when:

The idea

Environmental scanning claims that forces which reshape a business usually show up outside it first, in politics, economy, society, technology, law and the environment, so managers need a routine for looking outward before surprise arrives. The scanning idea comes from early research on how executives gather outside information (Aguilar, 1967). The familiar acronym was assembled later by practitioners, and no validation study has been found, so treat the letters as a checklist against blind spots, not a tested instrument. Strategy also has a nonmarket side, the political, regulatory and social arena where value is also won and lost, and market and nonmarket moves work best when integrated (Baron, 1995). The evidence on how nonmarket activity links to performance is mixed, so treat that arena as context to manage, not a lever for profit.

The usual failure is a list that ends as a list. So each factor runs the same chain: trend, then what stakeholders now value, then new value you could create. A broad scan spreads attention thin, so this page narrows to two issues and works them through to a decision. A trend without a value implication is news, not strategy.

First step: Context and Horizon

Choose the horizon first; it decides what counts as a trend rather than noise.

Strong answer: "Our bakery chain in two Swedish cities; stakeholders: customers, staff, landlords, the municipality; horizon: three years." Not "our company".

Business or project: Key stakeholder groups:

Horizon: ☐ 1 year ☐ 3 years ☐ 5 years or more

Example

Illustrative example: the business and all trends are made up.

A small chain of bakeries in two Swedish cities fills the canvas for a three-year horizon.

Step 2: Social: more people work from home, so value shifts from "close to the office" to "close to my street"; opportunity, high. Economic: rising input prices; customers value predictable prices; threat, high. Technological: pre-order apps; customers expect no queue; both, medium. The other three are low.

Step 3: the two issues are home working and price pressure. Before, customers valued the office-district shop; now they value lunch near home. Rivals: two chains already deliver, effective. Gap: neighborhood pickup.

Step 4: home working: lead, with lunch boxes by 11. Price pressure: adapt, with fixed-price bundles. They reinforce: bundles make the lunch box easy to choose.

Step 5: stop weekday opening before 7 at the office-district shop, keep baking on site, start pre-order lunch. Test lunch boxes at one neighborhood shop for four weeks.

The owner stops guessing opening hours and tests lunch.

Fill it in and keep your answers

This page shows the first step. The whole template is in the MGMT AC app for iPhone, which opens soon. Your answers stay on your own device.

Tell me when it opens